FREQUENTLY ASKED QUESTIONS

  • Here is a link to our size guide.

    Not sure about your ring size? Just grab a ring that fits, place it on a ruler, snap a clear picture, and email it to us. We’ll take it from there.

    You can also visit a local jeweller and have them size your finger or an existing ring.

    Otherwise, you can organise a studio appointment by emailing hello@kieroy.com or using our booking form.

  • Yes! We offer a full bespoke service. You can learn more about the process here.

    Email hello@kieroy.com or fill out our enquiry form to make an appointment.

  • OUR STUDIO RETAIL SPACE IS OPEN FOR WALK-IN’S WEDNESDAY - FRIDAY 9-5 AND SATURDAY 10-4 WHERE WE WELCOME YOU TRY AND SHOP STYLES FROM OUR COLLECTION AND EXPLORE OUR BESPOKE RANGE.

    WHILE OUR BESPOKE RANGE IS AVAILABLE TO VIEW, WE ENCOURAGE BOOKING AN APPOINTMENT FOR ANY BESPOKE ENQUIRIES.

  • I strongly suggest registering for a free AusPost parcel locker for safety and convince.

    I endeavour to dispatch all orders within two working days from confirmation for Ready to Ship or completed bespoke pieces.

    Orders are sent during business hours, Monday to Friday. Purchases made on weekends or public holidays will be processed the following business day.

    Once your order has been processed you will receive an order confirmation email soon followed by a second email to notify you that your purchase has been dispatched, including a tracking number.

    Australia

    All Australian orders are shipped express via tracked Australia Post. Purchases will be delivered 1-3 days from dispatch. Shipping is not covered by insurance.

  • I ship worldwide. Unless international, all of our parcels are sent with express AusPost. For safety and ease of delivery, I suggest registering for a free AusPost parcel locker.

  • BESPOKE

    ALL BESPOKE PIECES ARE FINAL SALE AND ARE NOT ELIGIBLE FOR EXCHANGE OR RETURNS. 

    MADE-TO ORDER

    ALL MADE-TO-ORDER ITEMS ARE FINAL SALE AND ARE NOT ELIGIBLE FOR EXCHANGE OR RETURNS. 

    READY-TO-SHIP

    ALL READY-TO-SHIP ITEMS ARE ELIGIBLE FOR EXCHANGE OR STORE CREDIT WITHIN 14 DAYS OF PURCHASE. 

    ALL JEWELLERY WILL BE INSPECTED AT TIME OF RETURN TO ENSURE IT IS UNWORN, IN IT’S ORIGINAL CONDITION AND WITH IT’S ORIGINAL PACKAGING.

    FAULTY ITEMS

    IF YOU SUSPECT YOUR ITEM MAY BE FAULTY, PLEASE EMAIL HELLO@KIEROY.COM WITH YOUR ORDER NUMBER AND IMAGES OF THE ITEM. 

    HOW TO PROCESS A RETURN

    TO PROCESS A RETURN, VISIT US IN STORE OR EMAIL HELLO@KIEROY.COM WITH THE YOUR;

    Order reference number
    Reason for return
    Preference for exchange or credit

    YOU WILL RECEIVE A REPLY WITH OUR SECURE RETURN SHIPPING ADDRESS. PLEASE DO NOT RETURN BEFORE SUBMITTING YOUR RETURN. DO NOT RETURN PARCELS TO OUR STUDIO ADDRESS. 

    KIEROY cannot be held liable for return parcels that are lost. It is the responsibility of the customer to cover shipping costs for their updated purchases.

  • 100% of our gold and silver pieces are made from recycled refined metals. All gemstones, pearls and diamonds are also ethically sourced and verified. Each KIEROY piece is handcrafted by Kieran Jackson in our Crossley St studio. Through this process, we generate nearly no waste and recycle all metal offcuts.

  • We source diamonds from reputable dealers in Melbourne, Australia, who are signatories of the Kimberly Process, ensuring conflict-free rough diamonds. Our coloured stones are sourced from Naarm (Melbourne) gem merchants who visit the mines where our stones originate.

  • The “ct” or carat number indicates the amount of gold in the alloy. 9ct gold is 37.5% pure gold, alloyed with copper, zinc, silver, palladium, or platinum. 18ct gold is 75% pure gold.

  • Gold vermeil is a thick layer of gold plating over sterling silver, offering a refined gold finish. Our vermeil is plated over solid sterling silver with a minimum thickness of 3 microns. This is six times thicker than the common flash plating. Learn more about our process here.

  • Yes, we’re happy to assess and possibly use your existing gemstones after a physical inspection. Start by getting in touch at hello@kieroy.com with images and details of your stones.

    Unfortunately, we cannot use supplied metals like gold.

  • KIEROY respects your privacy. Customer information is only ever used to provide you with a seamless customer service experience. No information will ever be extended to a third party.

    KIEROY will not spam you, however you may receive email newsletters or other announcements regarding promotions and new collections from time to time until you positively opt-out.

    Should you wish to no longer receive KIEROY communications, please hit ‘Unsubscribe’ via the link at the bottom of my newsletter or contact me directly at hello@kieory.com.

  • CONTACT US HERE OR EMAIL US AT Hello@kieroy.com